Terms & Conditions SpinCity Malaysia

01Acceptance of Terms

SpinCity is an online entertainment and betting platform operating under these terms of service. All users who access, register for, or use SpinCity's services in any capacity are deemed to have read, understood, and fully accepted this Terms & Conditions document along with all related policies, including the Privacy Policy and Responsible Gaming Guidelines.

Acceptance of these terms is final and binding once you click the "Register" button on the SpinCity platform or complete your first financial transaction. Should these terms be updated, continued use of the SpinCity platform after the effective date constitutes acceptance of the amended terms.

02Eligibility & Account Registration

To register and use SpinCity's services, you must meet all of the following eligibility criteria:

• Aged 18 years and above on the date of registration
• A valid Malaysian citizen or resident with a current identity card or passport number
• Having one SpinCity account only – registering multiple accounts is a serious violation that may result in all accounts being suspended and balances frozen
• Never previously banned, suspended, or permanently excluded from the SpinCity platform
• Not acting on behalf of any other individual or corporate entity

During registration, you are required to provide truthful, accurate, and complete information. SpinCity reserves the right to request identity verification documents at any time, including copies of your ID, bank statement, or utility bill, as part of the Know Your Customer (KYC) process. Failure to provide the required documents within 7 days may result in account suspension.

03Deposits, Withdrawals & Payments

All financial transactions on SpinCity are conducted in Malaysian Ringgit (RM). SpinCity does not accept foreign currencies and is not responsible for any currency conversion fees that may be charged by third parties.

Accepted Payment Methods

Withdrawal Terms

• The minimum withdrawal amount is RM30 per transaction
• Withdrawals are processed within 10 to 30 minutes on regular days
• Withdrawals exceeding RM50,000 requires additional KYC verification and may take 1–2 business days
• The withdrawal method must match or be equivalent to the deposit method used
• SpinCity reserves the right to hold withdrawals for up to 72 hours for security review purposes if suspicious activity is detected

04Bonuses, Promotions & Special Offers

SpinCity offers a variety of bonuses and promotions to members, including a Welcome Bonus, weekly cashback, Flash Reload, referral bonuses, and birthday bonuses. All bonuses and promotions are subject to the following terms:

• Each promotion has rollover (wagering requirement) that must be met before winnings from a bonus can be withdrawn
• Rollover is calculated based on the bonus amount received multiplied by the stated rollover rate (e.g. RM100 bonus × 15x rollover = RM1,500 wagering requirement)
• All bonuses carry a validity period stated in the promotion details – unused bonuses or incomplete rollovers within that period will expire automatically
• Every promotion is for single use only unless otherwise stated
• SpinCity reserves the right to cancel or modify any promotion at any time with no less than 48 hours' notice
• Bonus abuse, including opening duplicate accounts to claim bonuses repeatedly, will result in the cancellation of all bonuses and account suspension

05Sports Betting Rules

SpinCity's Sports Betting section covers more than 30 sports categories, including football (Malaysia Super League, EPL, La Liga), badminton (BWF World Tour, Olympics), esports (MLBB, DOTA 2), and more. The general Sports Betting rules are as follows:

• All bets are final once confirmed by the SpinCity system
• SpinCity reserves the right to void bets placed after a match has commenced (except for live betting markets that are specifically opened for that purpose)
• Should a match be cancelled or postponed by more than 24 hours from the original scheduled time, all related bets will be voided and the original stake returned to the member's account
• For parlay bets, cancellation of one selection will reduce the parlay to the remaining number of selections with adjusted odds recalculated accordingly
• The minimum stake for Sports Betting is RM2 per ticket, and the maximum is subject to the market and bet type
• SpinCity reserves the right to limit the betting limits of any member based on their betting profile
• Winnings from parlays are calculated based on combined odds – the maximum payout for a single parlay ticket is RM500,000

For live betting (in-play), odds may change at any time in line with match developments. SpinCity is not responsible for odds changes that occur during bet confirmation processing, which may take longer due to high system traffic.

06Casino Game Rules

SpinCity offers a wide range of online casino games including slots, blackjack, baccarat, roulette, Dragon Tiger, Sic Bo, and live casino games with live dealers. General rules are as follows:

• All SpinCity casino games use Random Number Generator (RNG) that has been independently audited to ensure fairness
• The Return to Player (RTP) rate for each game is between 94% to 99.5% depending on game type
• Casino game outcomes are final and cannot be disputed unless a clear technical error has occurred
• In the event of a technical disruption during gameplay, SpinCity will attempt to restore the last valid game state. If restoration is not possible, any bets involved will be voided and refunded
• SpinCity reserves the right to terminate live casino sessions and void bets in the event of a technical emergency or loss of connection

07Prohibited Member Conduct

SpinCity upholds the integrity of the platform for all members. The following activities are strictly prohibited and may result in account suspension or termination without prior notice:

• Money laundering – using SpinCity to process funds obtained through illegal means
• Fraud and manipulation – using software, bots, automated scripts, or any unauthorised method to gain an unfair advantage
• Unlawful collusion – colluding with other players in casino games to cheat
• Duplicate accounts – registering more than one account under your own name or someone else's
• False information – providing false or misleading identity or financial information
• Bonus abuse – unfair exploitation of the promotions system
• System disruption – attempting to hack, alter, or interfere with SpinCity's infrastructure
• Multiple draws – using betting methods designed to guarantee profit without genuine risk

SpinCity reserves the right to report any activity suspected of fraud or money laundering to the relevant authorities without prior notice to the member.

08Account Closure & Suspension

SpinCity reserves the right to suspend or close any member account for the following reasons:

• Violation of any terms set out in this document
• Failure to verify identity within the stipulated period
• Suspicious activity or non-compliance with anti-money laundering (AML) guidelines
• Member's own request (voluntary closure)
• Self-exclusion programme request via Responsible Gaming

When an account is closed at the member's request with no breach of terms, any eligible account balance will be returned to the original payment method within 5 business days. Any bonus funds that have not met the rollover requirements will be forfeited and will not be refunded.

09SpinCity Liability Limits

SpinCity strives to provide a stable, secure, and reliable platform at all times. However, the following are beyond SpinCity's control and we are not liable for losses arising from:

• Disruption to the member's internet or network connection
• Device or operating system failure on the member's end
• Third-party payment system disruptions (TNG, GrabPay, banks, etc.)
• Extraordinary circumstances such as natural disasters, power outages, or force majeure events
• Indirect losses or loss of anticipated profits resulting from service disruptions

SpinCity's maximum liability to any member under any circumstances is limited to the total deposits made by that member in the 30 days preceding the incident giving rise to the claim.

10Privacy & Personal Data Protection

SpinCity collects and processes members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal data is collected for the following purposes:

• Identity verification and account processing
• Financial transaction processing
• Compliance with anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Service improvements and user experience enhancements
• Account and promotional communications (with your consent)

SpinCity uses 256-bit SSL encryption to protect all data in transit and at rest. Your personal data will not be sold or shared with third parties without your consent, except where required by law. For more information, please refer to Privacy Policy ours.

11Responsible Gaming

SpinCity is deeply committed to promoting responsible gaming and preventing problem gambling. We provide the following tools to help members stay in control:

• Deposit Limit – Set daily, weekly, or monthly deposit limits
• Loss Limit – Set a maximum loss limit for a given period
• Session Limit – Set a maximum duration for each gaming session
• Temporary Pause – Suspend account for 24 hours, 7 days, or 30 days
• Self-Exclusion – Permanent account closure and blacklisting

All limits set take effect immediately and cannot be reduced within 24 hours of being set. This is to protect you from decisions made in an emotional state. For more information and support resources, visit the Responsible Gaming ours.

12Terms Amendment & Governing Law

SpinCity reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time. Members will be notified of any material changes via:

• Email notification to the member's registered address (no less than 7 days before taking effect)
• An in-platform pop-up notification on your next login to SpinCity
• The update date at the top of this document

Continued use of the SpinCity platform after amended terms take effect constitutes full acceptance of the new terms. If you do not agree with the amendments, you have the right to close your account before the changes come into effect.

These Terms & Conditions and all disputes arising from them are governed by the applicable laws and subject to the jurisdiction of the relevant courts.

Effective Date: 1 June 2026  |  Version: 4.2  |  Enquiries: support@spincity.ws